Public Contracts

As required by the Act respecting contracting by public bodies, our Musée has established a procedure for receiving and examining complaints about public contracts. 

If you wish to make a complaint, please send it to gestiondecontrats@mnbaq.org.

Once the MNBAQ receives the complaint, it will be handled as follows, within the time limits set out in the procedure.

• We acknowledge receipt of the complaint within three days.
• We determine whether or not the complaint is admissible; if it isn’t, we justify the decision.
• We analyze the complaint, if deemed justified based on the issues raised.
• Our contract rules compliance monitor (CRCM) renders a decision on the complaint.
• We electronically send the CRCM’s decision to the company or complainant (with reasons supporting the decision and a statement that it can be appealed with the AMP).
• We enter the date the decision was sent in the SEAO.

If the complainant disagrees or is dissatisfied with the Musée’s decision, they may lodge a complaint with the Autorité des marchés publics. For more information on the process for receiving and handling complaints, you can check this complaint processing checklist for public bodies (in French only) in addition to our procedure.