Online purchasing policy 

Account creation 

To make an online purchase, you can create an account using the following information: first and last name, email address, phone number, and a password. By creating an account, you can view your tickets online, make payment easier for future purchases, and add pieces from our collections to your favourites. If you’re a Member, you can also book tickets free of charge and benefit from preferential rates on activities. 

Privacy 

We do everything in our power to protect the personal information we receive. To find out about the measures our institution takes, please check our Privacy Policy. 

That being said, you are responsible for protecting the privacy of your account, personal information, and password. The MNBAQ will not be held liable for any damages resulting from unauthorized use of your account.  

Prices and sales taxes 

Prices shown on our website are in Canadian dollars. Ticket and membership prices include taxes. To find out how much tax you’re paying, check your shopping cart at checkout or your electronic receipt. We reserve the right to change our prices at any time without notice. 

Donations 

You can donate when making a purchase online. Donations of $25 or more are eligible for a tax receipt. The receipt will be sent to you in a separate email after your purchase. 

• Once you purchase your tickets online, you’ll receive an email confirming your order, as well as a second email with your tickets attached in PDF format (one ticket per page).
• You’ll need to present a printed copy of your ticket at the ticket counter or be able to display it on a smartphone or tablet. You may also be asked to show a piece of photo ID.
• Tickets are valid for the date selected during the transaction. If unused, they remain valid for a later date.
• Online ticket purchases cannot be refunded, except in the event of a billing error on our part. In such cases, refunds will be issued through the same payment method that was used for the purchase.
• To use a VIP pass, a discount coupon, or your partner discount (member, association, etc.), please contact Visitor Services at 1-866-220-2150 or come to the MNBAQ.  
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• If you experience any problems with purchasing tickets online or have any questions, contact us at info@mnbaq.org or call us at 1-866-220-2150. 

As soon as you purchase a membership online, an account will be created for you automatically if you haven’t already created one. You will receive an email confirming its creation. 

After purchasing a (new, renewed, or gift) membership online, you’ll receive an email confirming the transaction. The membership is valid for the period chosen (one or two years), starting from the purchase date. 

You’ll receive your Member card by mail within two (2) to four (4) weeks of purchase  . In the meantime, you can still take advantage of your exclusive privileges by using your active Member number, which can be accessed through your online account. 

You must show a piece of photo ID along with your Member card when you visit the Musée and our cultural partners. 

If the membership is a gift, it must be activated by the recipient. Once you purchase the gift, you’ll receive a confirmation email with a document to email to your chosen recipient, who will then be able to activate their own membership. 

Membership cards, as well as the benefits and discounts they provide, are non-transferrable and can only be used by the Member themselves. For DUO memberships involving a guest, the guest must always be accompanied by the Member to obtain free admission. Additionally, the 15% discount on admission for Members’ companions applies only at the ticket counter, not online. 

Membership is non-refundable and cannot be transferred to a third party, even in the event of death. 

The MNBAQ-MCQ joint membership is not available for purchase online. To obtain one, write to us at abonnement@mnbaq.org or call us at 1-866-220-2150. 

Online membership purchases cannot be refunded, except in the event of a billing error on our part. In such cases, refunds will be issued through the same payment method that was used for the purchase. 

If you experience any problems with purchasing a membership online or have any questions, contact us at info@mnbaq.org or call us at 1-866-220-2150.